Ph90 Privacy Policy – How We Protect Your Personal Data

1. Introduction & Scope of This Policy

Ph90 ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you use the ph90 platform via our website, mobile app, or any other official channel.

This policy applies to all users of the ph90 platform, including website visitors who have not yet registered an account, active registered members, and individuals who interact with our customer support team. We comply with all applicable data protection laws and are committed to being transparent about how we handle your information.

By registering a ph90 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the ph90 platform.

2. Types of Personal Data We Collect

Ph90 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

A) Information You Provide Directly

• Full name, date of birth, and gender upon account registration.
• Email address, mobile number, and residential address.
• Identity verification (KYC) information such as a copy of your ID card or passport.
• Financial information including bank name, account number, and e-wallet details for deposit and withdrawal purposes.
• Any additional information you provide when communicating with our customer support team.

B) Information Collected Automatically

• IP address, browser type, operating system, and device information.
• Activity log data including pages visited, visit timestamps, and links clicked.
• Geographic location data based on your IP address.
• Gaming session records include date, time, game type, and wagering value.
• Technical performance data such as page load times and errors encountered during use.

C) Data from Third-Party Sources

• Identity verification information from recognised KYC service providers.
• Anti-money laundering (AML) screening data from certified financial monitoring platforms.
• Affiliate programme information if you were referred by a ph90 partner.

3. How We Use Your Data

Ph90 uses the personal data we collect for various legitimate purposes to ensure our platform operates smoothly and that your experience as a player is the best it can be. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and manage your user account including a secure Login process.
• Transaction Processing: Process all deposits, withdrawals, and other financial transactions accurately and securely.
• Legal Compliance: Meet KYC, AML, and other legal obligations imposed by the relevant authorities.
• Platform Security: Detect and prevent fraud, hacking, account abuse, and other suspicious activities.
• Customer Support: Handle your enquiries, complaints, and support requests efficiently.
• Product Improvement: Analyse usage patterns to improve platform features, user interface, and game quality.
• Important Communications: Send account-related notifications, security updates, and important changes to our policies.
• Promotions & Offers: Send information about bonuses, promotions, and exclusive offers based on your preferences (with the option to unsubscribe).
• Responsible Gaming: Monitor gaming patterns to identify potential gambling issues and provide the necessary support.

Ph90 will not use your data for any purpose other than those stated in this Privacy Policy without first obtaining your consent, or unless required by law.

4. Data Sharing & Disclosure to Third Parties

Ph90 understands the importance of your privacy and does not sell, rent, or trade your personal data to any external party for their own marketing purposes. However, there are specific situations where we may share your information with selected third parties:

• Payment Service Providers: Transaction information is shared with payment processors, banks, and e-wallet providers as required to execute your financial transactions.
• Identity Verification Providers: KYC documents are shared with certified third-party identity verification services to meet compliance requirements.
• Game Platform Providers: Minimal game session data is shared with third-party game providers to ensure games function correctly.
• Legal Authorities: ph90 will disclose information to government authorities, law enforcement bodies, or regulatory agencies when required to do so by law.
• Analytics Services: Non-identifiable usage data is shared with analytics providers to help us understand usage patterns and improve the platform.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to a security standard equal to or higher than ph90's own standards.

5. Data Security Measures

The security of your personal data is a responsibility we take very seriously. ph90 implements multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and ph90's servers is protected using industry-grade 256-bit SSL encryption.
• Passwords are stored in a form processed using a secure one-way hashing algorithm — no one on the ph90 team can view your actual password.
• Two-factor authentication (2FA) is available for all player accounts to provide an extra layer of security during Login.
• Ph90 servers are hosted in high-grade data centres with strict physical access controls, 24/7 monitoring, and integrated backup systems.
• The ph90 internal security team conducts regular security audits and penetration testing to identify and address any vulnerabilities.
• Access to player personal data within ph90 is restricted on a need-to-know basis, with every access logged for audit purposes.

6. Your Rights Over Personal Data

As a ph90 platform user, you have certain rights regarding your personal data. ph90 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the ph90 customer support team via in-platform live chat. We will process your request within 30 business days. Please note that certain requests may be subject to legal requirements that prevent full fulfilment.

7. Cookie Policy & Tracking Technologies

Ph90 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as staying logged in and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your personal settings such as preferred language, display theme, and game preferences for a more personalised experience.
• Analytics Cookies: Help us understand how players use the platform by collecting anonymous usage data for continuous improvement purposes.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your account.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the ph90 platform. In addition to cookies, we also use web beacons and similar technologies to collect usage information for analytics purposes.

8. Data Retention Period

Ph90 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.

• Active account data is retained for the duration your account remains active and for a defined period after account closure to fulfil legal obligations.
• Financial transaction records are retained for a minimum of 5 years in accordance with AML compliance requirements and financial regulations.
• KYC documents are retained for a minimum of 5 years after the business relationship ends.
• Customer support communication logs are retained for 2 years for reference and quality control purposes.
• Non-identifiable analytics data may be retained longer for trend analysis and product improvement purposes.

Once the retention period ends, your data will be securely deleted or permanently anonymised in accordance with ph90's approved data deletion procedures.

9. Links to Third-Party Websites & Services

The ph90 platform includes integrations with third-party game providers and services. While we select our partners carefully, ph90 is not responsible for the privacy practices of those third parties.

• Third-party game providers integrated with the ph90 platform have their own privacy policies governing how they handle game session data.
• The payment processors we use maintain their own data security standards in compliance with the industry's PCI-DSS standard.
• Ph90 recommends that you review the privacy policy of each third-party service provider relevant to your transactions.

Third-party integrations within the ph90 platform receive only the minimum data required for their service functions. ph90 does not share complete user profiles with any game provider or payment provider.

10. Policy Amendments & How to Contact Us

Ph90 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will notify you via:

• In-platform notifications on ph90 the next time you log in.
• Notification emails are sent to the email address registered with your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the ph90 platform after policy changes are published is considered acceptance of those changes. We recommend reviewing this page periodically to ensure you are always up to date with our latest policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact ph90's Data Protection Officer via the 24/7 live chat available on the platform. Our team is ready to assist you in Bahasa Malaysia and will respond to your enquiry within 2 business days.